Shipping Protection

Shipping Protection — Priority Reshipment is an optional, one-time service for the physical products in the same GrillBrush order.

What the extra service provides

If your parcel is lost in transit before delivery, GrillBrush will handle the carrier enquiry and prioritise dispatch of a replacement. We will use a faster shipping service than the original service where one is available for your destination, at no additional shipping charge.

This service does not speed up your original order. Replacement transit times depend on the destination and available carriers; no fixed delivery date is guaranteed.

How to request help

Email grillbrushshop@gmail.com with your order number and a short description of the delivery problem. GrillBrush will review the tracking information and work with the carrier to establish what happened. You do not need to resolve the carrier claim yourself.

Your rights without this add-on

You do not need to buy Shipping Protection to receive your order or exercise your legal rights. GrillBrush remains responsible for lost or damaged parcels before delivery where required by law, whether or not you buy this service. Your rights to a replacement, refund or other applicable remedy remain unchanged. The paid benefit is priority replacement dispatch and a faster replacement shipping service where available.

This is a service provided and funded by GrillBrush, not third-party insurance. It covers loss in transit before delivery; it does not offer additional cover for theft after a parcel has been correctly delivered. Buy once per order containing physical goods.